Genesys
Founded Year
1990Stage
Unattributed VC | AliveTotal Raised
$1.6BValuation
$0000Last Raised
$580M | 3 yrs agoRevenue
$0000Mosaic Score The Mosaic Score is an algorithm that measures the overall financial health and market potential of private companies.
-35 points in the past 30 days
About Genesys
Genesys provides customer service and contact center software and services. Its software directs interactions every day, from the contact center to the back office. It offers workforce engagement, artificial intelligence (AI) and automation, customer journey management, and more. It serves retail, healthcare, financial services, government, and other sectors. It was founded in 1990 and is based in Menlo Park, California.
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ESPs containing Genesys
The ESP matrix leverages data and analyst insight to identify and rank leading companies in a given technology landscape.
The interactive voice response (IVR) market offers a range of solutions that enable businesses to interact with customers via automated voice and touch-tone prompts. IVR solutions enable businesses to provide self-service options to customers, handle high call volumes, and reduce operational costs. IVR solutions use speech recognition and natural language processing to understand and respond to cu…
Genesys named as Leader among 11 other companies, including Cisco, Talkdesk, and Five9.
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Research containing Genesys
Get data-driven expert analysis from the CB Insights Intelligence Unit.
CB Insights Intelligence Analysts have mentioned Genesys in 2 CB Insights research briefs, most recently on May 18, 2022.
Expert Collections containing Genesys
Expert Collections are analyst-curated lists that highlight the companies you need to know in the most important technology spaces.
Genesys is included in 2 Expert Collections, including Sales & Customer Service Tech.
Sales & Customer Service Tech
891 items
Companies offering technology-driven solutions to enable, facilitate, and improve customer service across industries. This includes solutions pre-, during, and post-purchase of goods and services.
Artificial Intelligence
6,855 items
Genesys Patents
Genesys has filed 737 patents.
The 3 most popular patent topics include:
- natural language processing
- computational linguistics
- outsourcing
Application Date | Grant Date | Title | Related Topics | Status |
|---|---|---|---|---|
12/19/2023 | 10/22/2024 | USB, Serial buses, Video game controllers, Computer connectors, Computer storage devices | Grant |
Application Date | 12/19/2023 |
|---|---|
Grant Date | 10/22/2024 |
Title | |
Related Topics | USB, Serial buses, Video game controllers, Computer connectors, Computer storage devices |
Status | Grant |
Latest Genesys News
Oct 22, 2024
BENGALURU, OCT. 22, 2024 — global cloud leader in AI-powered experience orchestration, today announced that it has been Certified™ as a Great Place to Work®. Overall, 90% of Genesys employees surveyed said the company is a great place to work, a two-percentage-point increase from the previous year, [...] The post Genesys Achieves Great Place to Work Certification for 2024 appeared first on Business News This Week.
Genesys Frequently Asked Questions (FAQ)
When was Genesys founded?
Genesys was founded in 1990.
Where is Genesys's headquarters?
Genesys's headquarters is located at 1302 El Camino Real, Menlo Park.
What is Genesys's latest funding round?
Genesys's latest funding round is Unattributed VC.
How much did Genesys raise?
Genesys raised a total of $1.6B.
Who are the investors of Genesys?
Investors of Genesys include Salesforce Ventures, ServiceNow Ventures, D1 Capital Partners, Zoom, BlackRock and 9 more.
Who are Genesys's competitors?
Competitors of Genesys include PolyAI, LiveVox, Born Digital, Calabrio, Sharpen Technologies and 7 more.
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Compare Genesys to Competitors
Sabio Group is a digital customer experience (CX) transformation company operating in the technology and customer service sectors. The company offers various services such as artificial intelligence (AI) and automation solutions, data insights, cloud transformation, networking services and infrastructure, and customer experience management. It primarily caters to industries such as banking, insurance, housing, retail, and telecommunications. The company was founded in 1998 and is based in London, United Kingdom.
Talkdesk is a global leader in cloud contact center solutions, leveraging AI and automation to enhance customer service across various industries. The company offers a suite of AI-powered products designed to improve customer experiences, operational efficiencies, and agent performance. Talkdesk's solutions cater to a range of sectors including financial services, healthcare, retail, and more. It was founded in 2011 and is based in San Francisco, California.
Avaya is a company focused on providing customer experience (CX) and employee experience (EX) solutions within the cloud collaboration and contact center industries. The company offers a range of products including contact center solutions available on-premises and in private or public cloud configurations, unified communications, and artificial intelligence-powered technologies designed for customer and employee interactions. Avaya primarily serves sectors such as healthcare, education, financial services, media and entertainment, and the public sector. It was founded in 2000 and is based in Morristown, New Jersey.
3CLogic is a company that focuses on cloud contact center technology, operating within the enterprise communications industry. The company offers a range of services including voice-enabled self-service, computer telephony integration (CTI), interactive voice response (IVR) design and analytics, and SMS capabilities, all aimed at modernizing enterprise communications with employees and customers. Primarily, 3CLogic caters to sectors such as customer service, IT support, human resources, and sales & marketing. It was founded in 2005 and is based in Rockville, Maryland.
Uniphore operates as an enterprise artificial intelligence (AI) and focuses on customer and employee experiences. The company offers various products such as conversational AI, emotion AI, generative AI, and workflow automation for interactions and processes. It caters to industries such as banking, healthcare, telecom, and more. The company was founded in 2008 and is based in Palo Alto, California.
Talkmap specializes in conversational intelligence within the customer experience domain, transforming customer interactions into actionable insights. The company offers a platform that utilizes AI-powered machine learning and linguistics to analyze and visualize customer conversations in real-time, enabling improvements in customer experience and operational efficiency. Talkmap primarily serves sectors that require large-scale analysis of customer interactions, such as telecom, banking, financial services, insurance, retail, and healthcare. It was founded in 2017 and is based in Dallas, Texas.
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